SHIPPING POLICY
1. Shipping Destinations
Copper Brazier currently ships to:
- Australia (all states and territories)
- New Zealand
Orders can only be delivered to valid residential and business addresses serviced by our shipping partners.
2. Order Processing
All orders are processed within 1–3 business days after payment has been received and verified.
Orders are processed Monday to Friday, excluding weekends and public holidays.
During peak sales periods, promotional events, or public holidays, processing times may be longer than usual.
3. Delivery Timeframes
Estimated delivery times commence after the order has been dispatched.
Australia
- Standard Shipping: 3–10 business days
- Express Shipping: 1–5 business days
New Zealand
- Standard Shipping: 7–14 business days
- Express Shipping: 3–7 business days
Delivery timeframes are estimates only and are not guaranteed.
4. Shipping Charges
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping service
Any applicable shipping charges will be displayed before payment is completed.
From time to time, Copper Brazier may offer free shipping promotions. Such promotions will be clearly displayed on our website.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details
Customers can monitor the status of their shipment using the tracking information provided by the carrier.
6. Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to:
- Carrier operational issues
- Severe weather events
- Public holidays
- Customs inspections (New Zealand orders)
- Circumstances beyond our reasonable control
Copper Brazier is not responsible for carrier-related delays once an order has been dispatched.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is supplied and the order is returned to us, additional shipping charges may apply for redelivery.
Copper Brazier is not responsible for orders lost due to incorrect address information provided by the customer.
8. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Where applicable, we will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Photographic evidence may be required for damaged items.
9. Contact Us
For any shipping-related enquiries, please contact:
Copper Brazier
3 Giverny Drive
Tarneit VIC 3029
Australia
Email: Support@copperbrazier.com
Phone: +61 426 156 978
Website: www.copperbrazier.com