Privacy Policy
Privacy Policy
Welcome to Copper Brazier ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase our products, create an account, subscribe to our communications, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Business Details
Copper Brazier
ABN: 34 431 966 541
3 Giverny Drive, Tarneit VIC 3029, Australia
Phone: 0426 156 978
Website: https://copperbrazier.com
1. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide, including:
Full name
Email address
Phone number
Billing address
Shipping address
Account login credentials
Payment information (processed
securely through third-party payment providers)
Order history
Customer service inquiries
Product reviews and feedback
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website usage data
Pages viewed
Time spent on pages
Referral sources
Cookies and similar tracking technologies
We collect personal information directly from customers when orders are placed, accounts are created, forms are completed, newsletters are subscribed to, or customer support is requested.
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Deliver products and services
Manage your account
Provide customer support
Respond to inquiries
Improve our website and customer experience
Personalize content and product recommendations
Send order confirmations and shipping updates
Send promotional emails and newsletters (with your consent)
Prevent fraud and unauthorized transactions
Comply with legal obligations
3. Payment Processing
Payments made through our website are processed by trusted third-party payment providers. We do not store complete credit card or payment details on our servers.
Payment providers may collect and process your information according to their own privacy policies.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences
Maintain shopping cart functionality
Analyze website performance
Understand visitor behavior
Improve user experience
Deliver relevant advertising
You can modify your browser settings to refuse cookies; however, some website features may not function properly.
5. Marketing Communications
With your consent, we may send promotional emails regarding:
New products
Special offers
Discounts
Events
Company updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties that assist us in operating our business, including:
Payment processors
Shipping and delivery providers
Website hosting providers
Analytics services
Marketing service providers
Customer support platforms
These providers are required to protect your information and use it only for authorized purposes.
We may also disclose information when required by law, to comply with legal obligations, or to protect our legal rights, customers, or business operations.
7. International Data Transfers
Some of our third-party service providers may store or process personal information outside Australia, including in countries such as the United States, New Zealand, Singapore, and other jurisdictions where our service providers operate.
When such transfers occur, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted, destroyed, or anonymized.
9. Security
We implement appropriate technical and organizational safeguards designed to protect your personal information against:
Unauthorized access
Disclosure
Alteration
Loss
Misuse
Our website uses SSL (Secure Socket Layer) encryption and secure payment gateways to help protect personal information transmitted online.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Your Privacy Rights
Under Australian privacy law, you may request access to personal information we hold about you and request correction of any personal information that is inaccurate, incomplete, out-of-date, irrelevant, or misleading.
To exercise these rights, please contact us using the details provided below.
We will respond to requests within a reasonable timeframe and in accordance with applicable laws.
11. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to remove it promptly.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.
Any updates will be posted on this page along with the revised effective date.
14. Privacy Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below.
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
9. Contact Us
If you have questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Copper Brazier
ABN: 34 431 966 541
3 Giverny Drive, Tarneit VIC 3029, Australia
Email: support@copperbrazier.com
Phone: 0426 156 978
Website: https://copperbrazier.com
Contact Page: https://copperbrazier.com/contact-us
Shipping Policy
Returns & Refunds Policy
Terms & Conditions
By using our website, you acknowledge that you have read and understood this Privacy Policy.